For hospice & palliative teams
You’re with them before. Leave them something for after.
Give families a place to write down what matters while there’s time, and a step-by-step plan for the months after. It supports your bereavement program and takes practical questions off your team’s plate.
The partner portal is in beta. Free for founding partners. No contract.
Before the loss, and after it.
Most of what a family needs later can be written down now. Then the checklist carries them through what comes next.
While there’s time
What they’d want, written down
In Family Circle, a family records who to call and when, what the person wanted for their funeral, and where documents like a DNR or a living will are kept. A relative can answer a few questions from a link, without an account. The person can write or record letters for the people they love, passed on after the death by someone they chose.
- Who to call, and when
- Burial or cremation
- Where the DNR is kept
- Letters for after
The first days
One list takes over
When the death comes, the family has a checklist of 70 tasks in four phases waiting for them, with the next step at the top and a note of how long it usually takes.
- Notify close family and friends
- Apply for death certificates (Multiple copies)
- Select a funeral home or provider
The months after
The paperwork, in order
Social Security, insurance claims, accounts and titles, each explained in plain words, in the order they usually come up.
- Apply for social security survivor benefits
- Notify life insurance companies
- Find and close bank accounts
When your team checks in
See who has gone quiet
Your roster shows each family’s checklist progress and when they were last active, so your bereavement team knows who might need a call.
Support that keeps going after your last visit.
A next step for your bereavement program.
A guided plan families can lean on through the months after a death, alongside the calls and mailings you already do.
Fewer practical questions for your team.
Social workers and chaplains spend less time on death certificates and Social Security, more on care.
Families remember who helped them.
A thoughtful resource from your team at the hardest moment.
Before and after, in one place.
What a family writes down in Family Circle carries into their checklist when the time comes.
The family is grieving before anyone has died.
Your team is in the room for some of the hardest weeks a family will have. You hear the questions they aren’t ready to ask anyone else.
Then the death comes, the visits stop, and the paperwork starts, often with no one beside them for it. What you can leave behind is somewhere the answers were written down while there was time, and a list that picks up where your care leaves off.
- Does anyone know which funeral home he wanted?
- Will anyone help us with the paperwork afterwards?
- Who are we supposed to call first?
- Did he ever write down what he wanted?
Hospice bereavement support for the family and your team.
Families can start using Omuna for free. Beta access to the partner portal is what partners get today.
More than wishes
Beyond who to call and the funeral, a Family Circle record has room for doctors and medications, care routines, and the people to call about insurance, the house and the estate.
A roster for your team
Every family you support on one line: their checklist progress, their last activity, their lead staff member, and whether a memorial page or obituary has been started.
Your whole team, one place
Invite your colleagues and each of them can open every family you support. Hand a family to a different lead when someone is away.
Theirs, not yours
The arrangement belongs to the family. When they sign in, they can see which professionals have access, and end it at any time.
What this is, and what it isn’t.
- Omuna isn’t a clinical record and doesn’t connect to your charting system. Anything medical in it, like a list of medications, is what the family chose to write down.
- It isn’t legal or medical advice. Family Circle records where documents are kept; it doesn’t create them.
- Free for founding partners. No contract. Families can start using Omuna for free.
- The partner portal is in beta. We add organizations one at a time, by application, and portal access is the partner benefit today.
Built for families’ privacy.
- Omuna doesn’t need your patients’ medical records. Families choose what to share, and only the people they invite can see it.
Questions hospice teams ask us
Can a family use Omuna before the death?
Yes. Family Circle is built for that time: a place to record who to call, funeral wishes, medical details and where important documents are. A family can also start an arrangement marked as planning ahead, so the after-loss checklist is waiting for them.
What does it cost?
Omuna is free for our founding hospice partners, with no contract and no per-referral fee. Families can start using Omuna for free.
Does Omuna replace our bereavement program?
No. It gives families a clear list for the practical side, such as Social Security, insurance claims, accounts and titles, so your bereavement calls can be about how they’re doing rather than which form comes next.
Can our staff see a family’s information?
Only for families you are supporting through the portal, and only their Omuna arrangement. When the family signs in, they can see that you have access and end it at any time. Omuna isn’t connected to any clinical or charting system.
What does “in beta” mean?
The partner portal is live and working. We are adding organizations one at a time so each gets a real conversation about how they work. The family checklist, Family Circle and the guides are open to families today.
Can I look at it before applying?
Yes. The checklist and the guide library can be looked at without an account, so you can see what you would be handing a family.
More resources for hospice families
Family Circle
Where a family writes down who to call, funeral wishes and where documents are kept.
Omuna for families
What a family sees when they sign up, from the first week on.
What to do when someone dies
A plain-words guide to the first days, to share with a family.
Others we help
- Families after a lossSomeone has died and there is a lot to do. Start here.
- ExecutorsYou’ve been asked to handle the estate. Here’s the shape of it.
- CaregiversLooking after a parent now, and getting ready for later.
- Funeral homesAftercare that keeps going once the service is over.
- End-of-life doulasYou hold the emotional work. Let the paperwork live somewhere else.
- Grief counselorsKeep sessions on grief. Let the to-do list live somewhere else.
- Estate attorneysAn organized list for the non-legal work around the estate.
- Employers & HRSomething kind and useful to share with a grieving colleague.
Be there after your last visit.
Tell us a little about your team and the families you serve. A person will read it and get back to you.
Free for founding partners. No contract.